How To Reach Us
The fastest way to contact KIVELOLAB is by email.
Because many of our products involve model-specific details such as pod type, coil resistance, pack quantity, tank size, or connection format, support is often most helpful when it starts with the exact product information.
If you are contacting us about a pre-sale question, compatibility check, existing order, or after-sales request, please include the details that will help us understand the issue more clearly from the start.
Email: [email protected]
Product & compatibility questions
Ask about device family, resistance, capacity, MTL or DTL use, connector format, pack contents, or whether a replacement part matches your setup.
Order help and updates
Contact us if you need support with order confirmation, order details, shipping progress, address issues, or a parcel that appears delayed.
Returns, exchanges, and refunds
Reach out if a product arrives damaged, the received item does not match the order, or you need help starting a return or exchange request.
Support for everyday questions
We can also help with missing items, package-content concerns, replacement-part identification, and other product-related questions.
What To Include
Share the details that help us assist you more efficiently.
For a compatibility question, it helps to include the device or tank model you use and the accessory you are considering. For an order-related question, the order number is usually the best starting point.
If you are reporting a damaged, incorrect, or incomplete shipment, photographs of the item, packaging, shipping label, and the visible issue can make the review process much clearer.
- Order number, if your message is about an existing purchase
- Product name or the exact item you are asking about
- Relevant specifications such as resistance, capacity, or connector type
- Photos where the issue involves damage, incorrect parts, or missing contents
Pre-sale support
Customers often contact us before ordering to confirm whether a pod, coil, drip tip, adapter, or glass tube matches their existing hardware. These questions are common in replacement-part shopping, and clear specification details usually make the answer easier.
If the product page still leaves something unclear, send us the item you are considering together with the device or tank series you use.
After-sales support
After an order is placed, support may involve shipment tracking, damaged parcels, missing items, incorrect variations, or return and exchange requests. When something needs review, we work from the exact order and product information rather than from a generic response.
This helps us better understand whether the issue involves compatibility, fulfillment, or transportation.
Customer Care
Online-first support that stays focused on the product.
KIVELOLAB primarily supports customers online. That approach works well for a catalog built around technical accessory details, because most questions can be answered accurately by reviewing the product name, configuration, and the issue being described.
If you are not sure which replacement part you need, start with the model you use and the specification you want to confirm. We would rather work from the right details than ask you to guess.
Email: [email protected]
